SRRT Helpful Resources: A Bibliography 

(Please send additions/suggestions to Candise Branum, [email protected]

Serving diverse populations in your community (general)

Adkins, D. & Espinal, I. (2004). The diversity mandate. Library Journal, 129(7), 52-54.

Diversity standards: Cultural competency for academic librarians. (2012). College & Research Libraries News, 73(9), 551-561.

Kreitz, P. (2008). Best practices for managing organizational diversity. The Journal of Academic Librarianship, 34(2), 101-120.

Whitelaw, K. (2010). Defining diversity: Beyond race and gender. Retrieved from



Berman, S. (2006). Classism in the stacks: Libraries and poor people. Street Spirit. Retrieved from

Holt, L. E. & Holt, G. E. (2010). Public Library Services for the Poor. Chicago: American Library Association.

Price, L. (2009). The Story of the H.O.M.E. Page Café. Public Libraries, 48(1), 32-4

Roy, K. M., et al. (2004). Don’t have no time: Daily rhythms and the organization of time for low-income families. Family Relations, 53(2), 168-178.

Shipler, D. K. (2004). The Working Poor: Invisible in America. New York: Alfred A. Knopf.

Hersberger, J. (2001). Everyday information needs and information sources of homeless parents. The New Review of Information Behavior Research: Studies of Information Seeking in Context, 2, 119-124.


Hispanic and Latino Populations

Byrd, S. M. (2005). Knowledge. In Bienvenidos! Welcome!: A Handy Resource Guide for Marketing Your Library to Latinos. American Library Association, 3-14.

RUSA (2007). Guidelines for Library Services to Spanish-speaking Library Users. Reference and User Services Quarterly. 47(2), 194-197.


Immigrant Communities

Diaz, R. Developing library outreach programs for migrant farm workers. Florida Libraries,47(1), 12-14.

Fisher, et. al. (2004). Information behavior of migrant Hispanic farm workers and their families in the Pacific northwest. Information Research, 10(1), paper 199. Retrieved from

Klopstein, E., et. al. (2009). Library Services to Immigrants and English Language Learners. In On the Road with Outreach, J. Dilger-Hill & E. MacCreaigh, eds., Libraries Unlimited, 71-87.

O'Toole, E. (2005). Reading America Program Fosters Intergenerational Understanding in Chinese Immigrant Families. Public Libraries44(6), 355-9.


LGBTIQ Citizens

Beiriger, A. & Jackson, R. M. (2007). As assessment of the information needs of transgender communities in Portland, Oregon. Public Libraries Quarterly, 26(1/2), p. 45-60.

Helton, R. (2010). Diversity dispatch: Reaching out to LGBT library patrons. Kentucky Libraries, 74(2), 14-16.

Schrader, A. M. (2009). Challenging silence, challenging censorship, building resilience: LGBTQ services and collections in public, school, and post-secondary libraries. Feliciter, 55(3), 107-9.

Rothbauer, P. (2007). Locating the Library as Place Among Lesbian, Gay, Bisexual, and Queer Patrons. In The Library as Place, J. Buschman and G. Leckie, eds. Libraries Unlimited, 101-115.


Native Americans

Burke, S. (2007). The Use of Public Libraries by Native Americans. The Library Quarterly. 77:4, 429-461. 

Patterson, L. (2000). History and Status of Native Americans in Librarianship. Library Trends. 49:1, 182-193.


Physical Differences

Deines-Jones, C. (2007). “Low-cost/No-cost Ways to Improve Service Right Now.” In, Improving Library Services to People with Disabilities, C. Deines-Jones, ed. Chandos Publishing, 123-145.


Mental Differences

Camaratta, M. A. (2009). Library Service to People with Mental Challenges. Public Libraries, 48(3), 6-12.

Epp, M. (2006). Closing the 95 Percent Gap: Library Resource Sharing for People with Print Disabilities. Library Trends54(3), 411-29.


Asian Citizens 

Huang, I. (2002). Serving Asian Patrons with Respect. ILA Reporter. 20:1, 1-5.



McNicol, S., & Dalton, P. (2002). The best way is always through the children: The impact of family reading. Journal of Adolescent & Adult Literacy, 46(3), 246-53. 

Raab, R. (2010). Books and Literacy in the Digital Age. American Libraries41(8), 34-7.

Van Den Broek, A. (2011). “Good Reads for Adult Learners.” Feliciter. 57:2. 78-80.

Worchester, L. & Westbrook, L. (2004). Ways of knowing: Community information-needs analysis. Texas Library Journal, 80(3), 104-7.



(2008). Guidelines for Library and Information Services to Older Adults. Reference & User Services Quarterly48(2), 209-12. 

Danforth, L. (2010). Kleiman on Gaming for Seniors. Library Journal135(15), 44. 

Piper, D., Palmer, S., & Xie, B. (2009). Services to Older Adults: Preliminary Findings from Three Maryland Public Libraries. Journal Of Education For Library & Information Science, 50(2), 107-118.


Community Analysis

Campbell, B. (2005). “In” versus “with” the community: Using a community approach to public library services. Feliciter, 6, 271-273. Also available here:

Cuban, S. (2007). How to assess community needs and assets. In Serving New Immigrant Communities in the Library. Westport, CN: Libraries Unlimited

Evans, C. (1976). A history of community analysis in American librarianship. Library Trends, 24(3), 441-457.

LaFlamme, M.A. Q. (2007). Towards a progressive discourse on community needs assessment: perspectives from collaborative ethnography and action research. Progressive Librarian, 29, 55-62.

Starling, J. H . & Van Tassel, D. S. (1999). Community analysis: Research that matters to a north-central Denver community. Library & Information Science Research, 21(1), 7-29.

Williment, K. & Jones-Grant, T. (2012). Asset mapping at Halifax Public Libraries: A tool for beginning to discover the library’s role with the immigrant community in Halifax. Partnership: The Canadian Journal of Library and Information Science Practice and Research, 7(1).

Williment, K. (2009). It takes a community to create a library. Public Libraries, 50(2), 30-35.